Delivery Policy




DELIVERY POLICY OF GNPL

GNPL cannot commit any time fixed for delivery. The delivery of our products will be made between 6:00 am to 9:00 am of the date. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

Currently the products will be delivered for addresses in Bangalore as per the areas exhibited on the site. For other areas please call GNPL.

Orders will be booked for at least third business day delivery.

While placing the order the customer shall provide the following details.

Name of the recipient

Flat number/bungalow number

Name of the building

Name of the road/street/cross

Contact number landline/mobile

Proper/familiar land mark

Email address

After the order is accepted by GNPL, a confirmation email will be sent to the customer.

The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.

GNPL’s delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.

GNPL will consider the order as “executed” in the following cases:

Delivery not done due to wrong address given by the customers

Non availability of the recipients at the address

Premises locked.

Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of GNPL

Addressee refused to accept the products.

Delivered the product at the security cabin of the building/Reception/Neighbor, based on the instructions from the customer.

In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.

Request for cancellation of confirmed order can be made up to 72 hours before the delivery time.